Roadside Assistance

Terms of Service

Your membership benefits include Emergency Road Service without charge from the nearest available AAA contract facility when your vehicle breaks down unexpectedly, has a flat tire, runs out of fuel, or otherwise malfunctions without warning. It is not a substitute for proper vehicle maintenance.

The services included with your membership are provided at no expense to you. All AAA Clubs provide service according to AAA quality standards; however, benefits may vary when provided by other AAA affiliated Clubs.

We select ERS facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and equipment to make repairs.

If your vehicle cannot be made operable upon providing the service listed in this brochure, AAA North Jersey will assist you in identifying the nearest open AAA facility. If a repair facility cannot be located, efforts will be made to assist you in obtaining lodging or alternative trans-portation, which will be at the member’s expense.

Charges for service that exceed the benefits listed will be at the prevailing hourly or mileage rate of the region where service is provided.

In most areas, emergency road service facilities are independent businesses and are not employees of the American Automobile Association or it’s affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the ERS facility providing the service. The club will assist by mediating unresolved issues.

AAA affiliated service facilities are required to carry insurance. Any alleged liability or property claim must be reported to the AAA service facility involved and AAA North Jersey within 48 hours and prior to any repairs.

The Club cannot assume responsibility for avoidable or unavoidable delays in providing ERS and is not responsible for loss, damages or personal injuries sustained in rendering this service. However, damage complaints should be documented and immediately reported to the ERS Service Center proprietor and to the AAA North Jersey ERS Department.

For your protection, service cannot be provided to an unattended vehicle. In case of accident or injury, an exception may be made.

During severe weather conditions, civil disturbances or national emergencies, at the Club’s discretion, service may be temporarily limited or suspended.